| INFORMATION |

| WEDDING STATIONERY |

Do you send out samples?
Papillon Designs will provide up to 2 samples at a cost of £1.75 per sample including delivery (with exception to design WE029 “Hepburn” which is £2.00 per sample) to any genuine sample request in the UK only. Overseas clients may request  samples but are required to pay the appropriate postage costs required to send the sample(s) to their chosen overseas address, this is at the discretion of the management. Any further samples required may be ordered upon receipt of specific permission from Papillon Designs. If the client requires a bespoke design, Papillon Designs will issue a quote for the final product based on the client’s chosen design.

All sample requests will be assessed individually and are sent out at the discretion of the management. If there is reason to believe that the sample(s) may be used for purposes other than as a genuine client needing to see a sample(s) prior to ordering, Papillon Designs will decline the sample request(s).

Samples can be paid for online via the secure payment system by PayPal® or alternatively you may pay via post by cheque/postal order. Please click here to see further details regarding sample requests via post.


Can you match my wedding stationery to my chosen colour scheme or theme and personalise them?
Yes we can, if you provide us with a colour sample or give details of the theme you have in mind, we will try to match it a closely as possible. We are very flexible with our designs / colours / schemes so please ask.


Does the price include printed inserts and envelopes?
Yes, prices shown include quality envelopes and printed inserts (where appropriate), but not the printing of guests names, though this is available at an additional cost of 0.20p per invitation as outlined on our order form.


How much wedding stationery should I order?
Generally allow one invitation per couple / family / single person as well as additional invitations for spares for day and evening guests. We can provide extra cards if you run out (charged at standard price and subject to further delivery charges if required after the full order has been dispatched).


How do I order my wedding stationery?
If you are ready to order, please either email or telephone us with your requirements and we will post an order form to you. Alternatively click here to download the order forms PDF format. If you do not currently have Adobe PDF reader on your PC it can be downloaded for free at www.adobe.com

Next, complete the order form, sign and return it with 50% deposit of the total balance. Our preferred method of payment is by cheque or postal order .

Once we have received your order and the 50% payment has cleared our accounts, we will then send out the proof and a proof approval form. Please then send back the proof (amended if necessary) and signed proof approval form and we will then confirm delivery dates etc with you and proceed with making the order.

We would then require the outstanding balance just prior to dispatch. We will send you an invoice in the post nearer the time.

If you would like to view our Wedding Stationery Terms and Conditions online please click here to view them in PDF format. If you do not currently have Adobe PDF reader on your PC it can be downloaded for free at www.adobe.com

Can I order some of my wedding stationery at a later date?
Yes, some customers initially order the day invitations, evening invitations and RSVP cards first then the remaining items at a later date.

How far in advance should I order my wedding stationery?
This depends entirely on how much wedding stationery and accessories you need to order. We recommend you contact us with your estimated requirements and dates then we can give you an accurate timescale based on what our availability is.
If you require your stationery as a matter of urgency this is not a problem, we have frequently produced orders for clients who have a very short timescale to order their stationery, again we advise that you contact us for our next available production time.

When should I send out my wedding invitations?
It is recommended that wedding invitations should be sent out approximately 6-8 weeks before the wedding. Please note for weddings abroad and in the summer (busy) season, a little more time should be allowed to give your guests as much notice as possible.

Can you help us with the wording for our wedding stationery?
Yes, we can give guidance on the type of wording appropriate to your wedding and this will be sent to you in your order form pack along with lettering styles to choose from if you require this. The wording and lettering style will be shown in your proof prior to production or the order. VIEW WORDING EXAMPLES (pdf file)

Can I amend my order?
We will do our best to accommodate alterations in the order as we do understand that sometimes plans change. If changes are to items that we have already made or printed (i.e. inserts etc.) then charges may occur, but we will try to help as best we can. We do send out proof prints prior to ordering and require that you sign these proof copies and return them with amendments. If there are errors on the proof and we are not informed when you return the signed proofs / proof approval form we cannot be held responsible for these errors. Please view our Terms and Conditions for further details regarding amendments & errors in orders.

What happens if I have to cancel my order?
If in the unfortunate event you have to cancel your order we will try to help as much as we can to come to an amicable agreement. This will depend on how far we have progressed with the order with regards to production and materials purchased to make the wedding stationery. If you have paid the deposit and we have made the stationery ready to send out and are awaiting your final payment then unfortunately we cannot cancel the order at this stage and full payment will still be required.

Any refunds are to our discretion. Please view our Terms and Conditions for further details.

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| INVITATIONS | (Christening, Baptism, Holy Communion & Party Invitations)

Do you send out samples?
Yes you may request 1free sample per household from our invitation range (free sample to UK residents only - non UK residents may request a sample but postage costs apply - please send your postage address for quotation of postage costs). Additional samples will be charged as per listed price. Additional samples can be paid for online via PayPal or by cheque or postal order . See our "Payment Details" section on this page for further details. To order samples online please click here to complete our sample order form.

Can you match my invitations to my chosen colour scheme or theme and personalise them?
Yes we can, if you provide us with a colour sample or give details of the theme you have in mind, we will try to match it a closely as possible. We are very flexible with our designs / colours / schemes so please ask.

Does the price include printed inserts and envelopes?
Yes, prices shown include quality envelopes and printed inserts (where appropriate), but not the printing of guests names, though this is available at an additional cost of 0.20p per invitation as outlined on our order form.

How many invitations should I order?
Generally allow one invitation per couple / family / single person as well as additional invitations for spares. We can provide extra cards if you run out (charged at standard price and subject to further delivery charges if required after the full order has been dispatched).

How do I order my invitations?
If you are ready to order, please either email or telephone us with your requirements and we will post an order form to you. Alternatively click here to download the order forms PDF format. If you do not currently have Adobe PDF reader on your PC it can be downloaded for free at www.adobe.com

Next, complete the order form, sign and return it with 50% deposit of the total balance. Our preferred method of payment is by cheque or postal order .

Once we have received your order and the 50% payment has cleared our accounts, we will then send out the proof and a proof approval form. Please then send back the proof (amended if necessary) and signed proof approval form and we will then confirm delivery dates etc with you and proceed with making the order.

We would then require the outstanding balance just prior to dispatch. We will send you an invoice in the post nearer the time.

If you would like to view our Invitations Terms and Conditions online please click here to view them in PDF format. If you do not currently have Adobe PDF reader on your PC it can be downloaded for free at www.adobe.com

Can I order more invitations at a later date?
Yes this is possible. Please give us as much notice as possible if ordering additional invitations to allow for ordering materials and production etc.

How far in advance should I order my invitations?
This depends entirely on how many invitations you need to order. We recommend you contact us with your estimated requirements and dates then we can give you an accurate timescale based on what our availability is.
If you require your invitations as a matter of urgency this is not a problem, we have frequently produced orders for clients who have a very short timescale to order their invitations, again we advise that you contact us for our next available production time.

When should I send out my invitations?
Depending on the occasion, It is recommended that invitations should be sent out approximately 4-6 weeks before the event to give your guests as much notice as possible.

Can you help us with the wording for our invitations?
Yes, we can give guidance on the type of wording appropriate to your event/celebration and this will be sent to you in your order form pack along with lettering styles to choose from if you require this. The wording and lettering style will be shown in your proof prior to production or the order. VIEW WORDING EXAMPLES (pdf file)

Can I amend my order?
We will do our best to accommodate alterations in the order as we do understand that sometimes plans change. If changes are to items that we have already made or printed (i.e. inserts etc.) then charges may occur, but we will try to help as best we can. We do send out proof prints prior to ordering and require that you sign these proof copies and return them with amendments. If there are errors on the proof and we are not informed when you return the signed proofs / proof approval form we can not be held responsible for these errors. Please view our Terms and Conditions for further details regarding amendments & errors in orders.

What happens if I have to cancel my order?
If in the unfortunate event you have to cancel your order we will try to help as much as we can to come to an amicable agreement. This will depend on how far we have progressed with the order with regards to production and materials purchased to make the invitations. If you have paid the deposit and we have made the invitations ready to send out and are awaiting your final payment then unfortunately we cannot cancel the order at this stage and full payment will still be required.

Any refunds are to our discretion. Please view our Terms and Conditions for further details.

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| PAYMENT DETAILS |

Is your sample request online payment system secure?
Yes, we use PayPal® as our chosen method of accepting payments online for samples. At no time do we see your payment details and payment is secure through the PayPal® website. For details regarding the PayPal® secure online payment system please click here to be directed to PayPal® website.

If you prefer not to pay online you may also pay for samples by cheque or postal order.

Can I pay for my 50% deposit and/or full order online?
For full order deposits and final payments we prefer cheques or postal orders.

Can I pay by cheque or postal order?
Yes, we will inform you of the amount required and cheques / postal orders must clear before any items are sent to you. Please make cheques / postal orders payable to Papillon Designs.

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| TERMS & CONDITIONS |

If you would like to view our Wedding Stationery terms and conditions please click here to view them in PDF format. If you do not currently have Adobe PDF reader on your PC it can be downloaded for free at www.adobe.com
Alternatively please email us and we can post the terms and conditions to you or email them in Microsoft Word© format.

If you would like to view our Invitations terms and conditions please click here to view them in PDF format. If you do not currently have Adobe PDF reader on your PC it can be downloaded for free at www.adobe.com
Alternatively please email us and we can post the terms and conditions to you or email them in Microsoft Word© format.

Samples are sent out at the discretion of the management of Papillon Designs. If we suspect sample requests are fraudulent or are intended to be copied we will not send out the requested sample.

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| LEGAL STATEMENT |

Please note that any information provided on this site is for general use only and is not intended to serve as advice.  Any links to other websites are for information only and Papillon Designs accept no responsibility for the material found upon these web sites. 
All designs on this website and in our marketing materials are exclusive to Papillon Designs and are covered by copyright protection law.  Any attempt to copy these designs will infringe the copyright law, which protects them.  Papillon Designs have a right to refuse any order or sample request at the owners discretion.  Papillon Designs are entitled to make alterations to its terms and conditions when it is required and without prior notification.

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